Terms and Conditions of Online Sales

SkylightBlinds.ie sells made-to-order roof window blinds and accessories. Please use the contact details above for questions about an order.

This is a business-to-consumer website. If purchasing on behalf of a business, please email info@skylightblinds.ie before ordering so that we can confirm the appropriate business details and invoice arrangements.

Our skylight blinds are made to your selected window code, fabric, frame colour and operation type. Please check these details carefully before ordering and contact us if you need help identifying your window.

Images illustrate the product, fabric and available options. Screen settings and lighting may affect how colours appear. Illustration images may show a different frame or room setting. Products supplied must nevertheless match the description and specification agreed when you order.

Availability can change. Any stated restock date is an estimate unless expressly agreed otherwise.

We use personal information to process and deliver orders, take payments and provide customer support, in accordance with applicable data protection law, including GDPR. For information about how your data is handled or to exercise your data protection rights, see our Privacy Policy or contact info@skylightblinds.ie.

After you place an order, we will send an email acknowledging receipt and any payment received. This acknowledgement does not itself constitute acceptance of your order. The sales contract is formed when we send dispatch confirmation.

If we cannot fulfil your order, we will contact you and refund any payment for the unavailable items, including any delivery charge attributable to an entirely cancelled order. We will not substitute a different product without your agreement.

Our skylight blinds are made to your chosen window code, fabric, frame and operation type. Contact us immediately if you need to cancel or amend an order. We will confirm whether this is possible before production begins; cancellation or changes normally cannot be accommodated once production starts.

The statutory 14-day change-of-mind cancellation right does not apply to goods made to your specifications or clearly personalised. This exclusion applies where your blind falls within that category. Such blinds cannot normally be returned because you changed your mind or selected an incorrect window code or configuration.

This exclusion does not affect your rights if goods are faulty, damaged or do not match your order.

For eligible non-personalised goods bought online, you may cancel without giving a reason by notifying us within 14 days after receiving them. Return the goods within a further 14 days after notifying us. You pay the direct return cost for a change-of-mind return.

You may inspect the goods as you would in a shop. We may deduct any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

We will refund the amount due, including the standard outbound delivery charge where required by law, within 14 days of receiving your cancellation notice. We may withhold the refund until we receive the goods back or you provide evidence of return, whichever happens first. Additional charges for a more expensive delivery option are not refundable.

You may email an unequivocal cancellation statement or use this optional form:

"To SkylightBlinds.ie, 16 Scholars Walk, Lusk, Co. Dublin, K45 X998, Ireland; info@skylightblinds.ie. I give notice that I cancel my contract for the following goods: [goods]. Order number: [number]. Ordered on/received on: [dates]. Customer name: [name]. Customer address: [address]. Date: [date]. Signature (only if submitted on paper): [signature]."

No prior authorisation is required to exercise a statutory cancellation right.

If goods arrive faulty, damaged in transit or do not match your order, contact us as soon as possible with your order number and, where practical, photos of the product and packaging. Contact us before posting goods back so that we can arrange a suitable return or collection at no cost to you.

Your statutory remedies may include a refund, repair, replacement or price reduction, depending on the circumstances. In particular, where goods do not conform to the contract and you exercise your short-term right to terminate within 30 days of delivery, you are entitled to a refund without having to accept a repair or replacement. Rights continue beyond that period as provided by law.

A request for photos or return arrangements does not limit these rights.

If you ordered the wrong blind or wish to request a discretionary return, contact us with your order number before sending it back. We will confirm whether a return can be accepted and any agreed conditions.

For an agreed return that is not due to a fault, transit damage or our error, package the goods securely and pay the return postage; a tracked service is recommended. Return to: SkylightBlinds.ie, 16 Scholars Walk, Lusk, Co. Dublin, K45 X998, Ireland.

We inspect discretionary returns on receipt. Approved refunds are made to the original payment method. After a refund has been issued, your bank or card issuer may take up to seven days to display it. Statutory refund deadlines and rights take precedence.

Contact Us About a Return

Prices are shown in euro. The total payable, including applicable taxes and delivery, is shown before you confirm your order. Payment is due when the order is placed.

Standard delivery is €9.99 per order within Ireland. Any different delivery offer will be clearly shown before payment. Optional upgrades and accessories are charged as displayed in your order summary.

We aim to deliver within the timeframe stated when you order. Unless a different delivery period is agreed, goods must be delivered within the statutory period of 30 days. We will tell you about delays and discuss your options. Your rights concerning late or failed delivery remain unaffected.

Goods remain our responsibility until you, or a person nominated by you other than the carrier, takes physical possession. See our delivery information.

We remain responsible for our obligations under the sales contract and applicable law. Nothing in these terms excludes or restricts liability that cannot legally be excluded, including your statutory consumer rights. We are not responsible for business losses such as lost profits arising from use of goods bought for personal use, except where liability cannot lawfully be excluded.

These terms are governed by Irish law. Disputes may be brought before the Irish courts, without restricting any mandatory consumer protections or rights you may have to bring proceedings elsewhere under applicable law.